Questions and Answers

We are a free, appointment based service.  We will listen to your concerns and help you access the support you need.  We can help with a wide range of personal, practical and emotional needs.  

Some of the ways we can help include:

• Helping you find answers to the questions you have about your cancer and treatment
• Putting you in touch with money and benefits advisers
• Securing practical support, for example, help at home
• Connecting you with specialist, community-based wellbeing services

Our Macmillan Support Facilitators will have have a conversation with you about the concerns that matter to you.  Ranging from money, fatigue, physical concerns, practical things like housework and getting about through to mental wellbeing.   

Our team will be your point of contact to access the support you need.

Cancer doesn’t just affect your physical wellbeing, it can impact on every aspect of your life and the lives of those around you. But knowing where to turn for support isn’t always easy. We are here to connect you to the right service at the right time for you.

Everyone living with cancer who is over 16 years old in Dundee can access the service. Carers and family members looking after someone with cancer can also use the service. We have no upper age limit and we cover all cancer types.

You can expect a compassionate, empathetic and personalised approach which is focussed on you. When you contact us, we will take some basic information and give a brief explanation of what we do to help you decide if the service is right for you. We’ll then arrange for you to meet a Macmillan Support Facilitators - appointments are usually arranged within 72 hours. We’ll complete a Holistic Needs Assessment with you and use this to discuss your concerns, priorities and needs and shape an action plan with you.  We can then make any referrals to other services and organisations on your behalf, provide you with information and advice and check back in with you at agreed times.

The service is a partnership between the Dundee Health and Social Care Partnership and Macmillan Cancer Support. We also work very closely with Dundee City Council, NHS Tayside, Dundee Leisure and Culture, Maggie’s, Tayside Cancer Support, CanDu, Dundee Voluntary Action and other voluntary and community organisations.

Everyone in Dundee will receive a letter six to 12 weeks after being diagnosed with cancer.  However you don’t need to have or wait for the letter – you can also contact us using the following details:

Tel: 01382 433340

Text reply service: Text YES along with your name to 07860 077337

E-mail: improving.cancerjourney@dundeecity.gov.uk